(780) 424-3673
Healy Ford Customer Expectations
Healy Ford: In our 70th year of Outstanding Service in the Edmonton and Northern Alberta Marketplace. Our Sales Commitment To You Includes: Our Service Commitment To You Includes: Healy Ford Sales Limited per: Mark K. Hicks President
Customer Sales Expectations:
1. Treat you as a valued customer when you arrive at Healy Ford .
2. The Salesperson will establish a relationship with you that is built on respect for you as a customer with individual needs.
3. Make it easy for you to finalize the finance or leasing arrangements.
4. Deliver your new vehicle at the promised time, in perfect condition.
5. Call you within a reasonable amount of time after I've taken delivery to ensure that you are completely satisfied.
6. Be responsive to questions or concerns you bring to your attention.
Customer Service Expectations:
1. Make it convenient to have your vehicle serviced at Healy Ford.
2. The service advisor should demonstrate a genuine concern for your service needs.
3. Fix it right the first time.
4. Complete servicing your vehicle in a timely and professional manner.
5. Provide you with a clear and thorough explanation of the service performed.
6. Call you within a reasonable amount of time after my service visit to ensure that I'm completely satisfied.
7. Be responsive to questions or concerns you bring to your attention.
At Healy Ford, over the past seventy years, customer satisfaction has always been our highest priority, and we will do our very best to ensure you are completely satisfied. If we do not meet your expectations or if you have a sales or service concern please let us know. You can call Toll-free at (877) 424-3673 or local at 424-3673 and ask for any of our department managers, or myself, you may be assured that we will attend to your needs quickly!